IT Site Support Technician
You’ll focus most of your time on end-user support and onboarding, with opportunities to grow into infrastructure and application administration. We’re looking for someone who is passionate about technology, has a customer-centric personality, and intrinsically understands how good IT enables a business. This is a great role for someone with solid support experience looking to level up their career — not an entry-level position, but one with plenty of room to grow.
Your time will be split across four main areas: Operational Support, Infrastructure & Application Administration, Documentation, and Facilities care.
Operational support (50%) — The IT program at Loft is designed to empower our users to do their best work:
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Serve as the first point of contact for Toulouse-based support issues; assist colleagues with computer questions, hardware upgrades, application permission issues, printers, etc.
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Help colleagues with the procurement of new software tools and IT equipment
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Support lab operations (Network setup, vSphere administration, environmental controls)
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Support the IT team during investigatory and regulatory audits
- Work with our People Team to facilitate employee onboarding across our offices, and be the on-site IT contact for all Toulouse new hires
- Provision Mac, Windows, and Linux laptops for new employees via our MDM tooling
- Create and manage permissions for end-user SaaS accounts (Okta, Google Workspace, Slack, Atlassian, etc.)
- Document new projects as well as existing systems
- With direction from IT leadership, maintain and update IT’s internal doc repos (how-to’s, IT policy, etc.) — strong written English required, as our documentation is shared across all offices
- Provide assistance and perform break/fix work for AV conference rooms
- Help keep the offices safe and secure
- Get involved in maintenance and improvement projects of the offices
Infrastructure and application administration (20%) — Keep Loft running smoothly:
Documentation (15%) — At Loft, documentation is as important as completing the task:
Facilities Care (15%) — Join the team in charge of taking care of our offices in Toulouse :
- 2+ years of hands-on IT support experience following industry best practices
- Professional working proficiency in English (spoken and written) — you’ll support our Toulouse team locally and collaborate daily with an international team
- Strong end-user support skills and a customer-service mindset — able to translate technical issues into plain language
- Experience with internal corporate networking (DNS, VPN, VLANs)
- Experience administering SaaS environments and SSO technologies (e.g., Okta, Google Workspace, O365)
- Based in (or able to relocate to) the Toulouse area; this is an on-site role
- Experience with Okta administration
- Experience using/supporting Linux as a desktop operating system
- Knowledge of Atlassian products (Jira, Confluence)
- Working knowledge of industry security practices
- Experience with GCP or AWS in a DevOps/SRE capacity
- Kubernetes or Docker experience
- French-speaking will be highly preferred
- Equity, we want you to have an active role in our success
- Up to 35 days of Paid Time Off (vacations & RTT ) and flexible working hours, we want you to be at your best
- Health and life insurance, we care about your health
- Lunch Vouchers, because let’s be honest, we love food! (we even have a slack channel about it #loft-gourmand)
- Cross-office travel opportunities between San Francisco, Colorado, and Toulouse to learn from our differences
- Company and team off-sites and many other events to work & celebrate together
- Relocation assistance to Toulouse when applicable
Description
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- 2+ years of hands-on IT support experience following industry best practices
- Professional working proficiency in English (spoken and written) — you’ll support our Toulouse team locally and collaborate daily with an international team
- Strong end-user support skills and a customer-service mindset — able to translate technical issues into plain language
- Experience with internal corporate networking (DNS, VPN, VLANs)
- Experience administering SaaS environments and SSO technologies (e.g., Okta, Google Workspace, O365)
- Based in (or able to relocate to) the Toulouse area; this is an on-site role
Who We Are
Loft: Space Made Simple.
Founded in 2017, Loft provides governments, companies, and research institutions with a fast, reliable, and simple way to deploy missions in orbit.
We integrate, launch, and operate spacecraft, offering end-to-end missions as a service across Earth observation, IoT connectivity, on-orbit AI, national security missions, and more. Leveraging our existing space infrastructure and an extensive inventory of satellite buses, Loft is reducing years-long integration and launch timelines to months. With more than 30 missions flown, Loft’s flight heritage and proven technologies enable customers to focus on their mission objectives.
With a growing fleet on track to reach 30 satellites by 2027, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France to meet accelerating demand for space infrastructure.
As an international company your resume will be reviewed by people across our offices so please attach a copy in English.
- How much does the IT Site Support Technician at Loft Orbital pay?
- The posting lists a range of EUR 32K–EUR 35K per year. Ranges reflect what Loft Orbital publicly declared on the source posting.
- Where is this IT Site Support Technician role based?
- The role is based in Toulouse, Occitanie.
- What experience does Loft Orbital expect for this role?
- The posting is tagged as a executive-level role, typically 10+ years of experience. Check the requirements section for specifics.
- Where is Loft Orbital headquartered?
- Loft Orbital is headquartered in San Francisco, USA.
- How was this posting sourced?
- This role was pulled directly from Loft Orbital's Lever careers site. Apply links open in the employer's own ATS — no reposts or aggregator middleware.
Apply links open in the employer's official ATS. Always verify recruitment messages on the company's careers page before sharing personal information.