IT Support Administrator

Quindar is seeking an IT Support Administrator to support day-to-day IT operations across corporate and secure operational environments. This role provides technical support for end users, supports endpoint and identity/account administration, and helps maintain internal IT systems and services.

The ideal candidate has experience supporting enterprise IT environments, strong troubleshooting skills, and a customer-focused mindset. This position is well-suited for someone with 2–3 years of experience who is looking to grow in an aerospace, defense, or secure mission-operations environment.

This position is primarily onsite to support operational requirements. The candidate will be expected to work onsite four (4) days per week during normal business hours (9:00 a.m.–5:00 p.m.), with one (1) remote workday based on operational needs.

• Provide Tier 1/Tier 2 technical support for employees primarily in macOS environments, with the flexibility to expand support to Linux and Windows systems as needed

• Troubleshoot and resolve hardware, software, networking, and user access issues; escalate appropriately and follow issues through to closure

• Support onboarding and offboarding activities, including account provisioning, device setup, and access management

• Maintain endpoint management solutions (enrollment, policies, patching, and compliance posture)

• Assist with administration of identity and access management systems, including MFA, SSO, and role-based access controls (RBAC)

• Support office IT infrastructure, including VPN connectivity, Wi-Fi, printers, and conferencing systems

• Document work performed, update internal knowledge base articles, and maintain accurate asset inventory records

• 2–3 years of experience supporting enterprise or corporate IT environments

• Experience providing desktop/end-user support in macOS and Windows environments

• Basic familiarity with Linux operating systems

• Understanding of networking fundamentals, including TCP/IP, VPNs, DNS, DHCP, and wireless networking

• Familiarity with identity and access management concepts (e.g., MFA, SSO, least privilege)

• Strong troubleshooting, organizational, and communication skills

• Ability to manage competing priorities in a fast-paced environment

• Ability to work onsite in support of operational requirements

• On-call/after-hours support: As needed for incidents, planned maintenance, or special events

• Travel: Minimal; may include local travel between sites as required

• Physical requirements: Ability to lift and move IT equipment (up to 30 lbs.)

• Employment eligibility: Must be authorized to work in the United States; position may require the ability to obtain and maintain a U.S. security clearance

• Experience with endpoint management platforms such as Jamf, Intune, or Kandji

• Familiarity with enterprise collaboration and productivity platforms including Google Workspace, Okta, Slack, Atlassian, or Microsoft 365

• Experience supporting regulated or compliance-driven environments

• Prior experience supporting defense, aerospace, or government customers

• Active U.S. Security Clearance or ability to obtain and maintain one

• Strong customer-service mindset with a focus on responsiveness and reliability

• Willingness to learn secure infrastructure and mission operations support processes to grow in the organization

• Strong attention to detail and documentation practices

• Collaborative approach to supporting engineering and operational teams

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

• We work in a cutting edge industry and you will get the opportunity to be part of a small team with a large direct impact on the success of our customers’ space missions!

• We take work life balance very seriously. We require employees to take 15 days off but provide unlimited PTO and follow most US federal government holidays.

• Mental health is just as important as physical so we provide quarterly health & wellness benefits.

• Comprehensive health insurance for you and your family with 100% coverage for employees.

• We encourage employees to save for retirement and provide 4% 401(k) matching.

• Each year we have a 4-day company offsite. Previous locations include San Francisco, Nashville, Denver, Santa Fe, Palm Springs, New Orleans, San Diego, Bozeman, and New York City.

• Our culture and company is evolving. You will be key in creating the next major or minor version!